Details for a quote
Send the full address, property type, pest or signs observed, affected rooms and when the issue began. Photos can help describe the case. Include the days and times when you could receive a visit.
Access and people on site
Mention any building or access rules, children, pets or people with specific needs, and property restrictions. Merlin gathers these details to check service and request instructions relevant to your case.
Proposal after confirmation
If a provider confirms service for your address and scope, Merlin sends a written proposal with the confirmed work, date, price and instructions. Review the terms before accepting and scheduling.
Frequently asked questions
How long does the service take?
The duration depends on the case and is not yet confirmed. Merlin asks the provider for an estimate and includes it in the proposal if service is available.
Do I need to leave the property during pest control?
That can only be determined for a confirmed service. Tell Merlin who uses the property and whether there are pets or people with specific needs; instructions will be checked before scheduling.
How will I know what will be used at the property?
No product has been selected at this stage. If an application is proposed, Merlin requests the product details and relevant instructions so you can review them before accepting.