Order details
Inform the refrigerator model, brand, and problem. Describe what is not working to speed up the service assessment.
Access and preparation
Ensure clear access to the refrigerator. If possible, empty the interior to facilitate the work. Confirm power availability at the location.
Service confirmation
After your request, Merlin Service Hub will confirm availability and scope with providers. A detailed proposal will be sent for your approval.
Frequently asked questions
What should I do if I don't know the exact refrigerator problem?
You can describe the symptoms observed, such as 'not cooling' or 'making noise.' The provider will perform a complete diagnosis on site.
Do I need to provide any tools or parts for the repair?
The service provider will bring the necessary tools. The need for parts will be assessed and included in the proposal, if applicable.