Equipment Details
When requesting service, include the brand, model, and type of refrigerator (refrigerator, freezer, side by side). This helps identify parts and the type of repair needed.
Problem Description
Clearly describe the defect: not cooling, making noise, leaking water, not turning on. More details lead to a more accurate initial assessment and quote.
Access and Location
Confirm that the equipment is accessible for the technician. Inform about time restrictions or access to the location in Brasília to speed up service.
Frequently asked questions
What should I do before the technician's visit?
Before the visit, ensure the refrigerator is unplugged and, if possible, empty. This facilitates the technician's work and safety during the repair.
Does Merlin Service Hub provide parts for the repair?
Merlin Service Hub organizes the service. The need for parts and their inclusion in the quote will be detailed in the supplier's proposal.